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Account Management Team

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Your Sage Business Care Plan at work

What does it mean to have a Sage Business Care plan and, more importantly—how does it help you run your business more efficiently? See how four small businesses leverage their benefits to get the most from their Sage 50 Accounting.

Included benefits

Sage 50 Accounting software updates
Your Sage Business Care plan gives you access to the latest Sage 50 updates–take advantage of our best enhancements and functionality, along with maintenance updates and necessary compliance updates (legal and government).
Support for challenges, help for optimization
Receive expert guidance–not only for when challenges arise, but also when you have a "how to..." question about a Sage 50 function or feature. We're here to help-by phone, chat, or 24/7 through our online Knowledgebase featuring articles authored by Sage 50 experts or our online community, SageCity.
Work smarter with Sage 50 Intelligence Reporting
Decisions are much easier to make when you have clear, accurate data. Sage 50 Intelligence Reporting, built right into your software, gives you fully customizable Microsoft® Excel®-based reports—automatically updated with real-time data—so you can see what’s happening and take action with confidence.

Available add-on benefits

Process payroll accurately and avoid penalties
If you process payroll within Sage 50, you likely know how important it is to access the latest federal and state payroll tax table updates. With a Sage Business Care plan and the payroll add-on options, you automatically receive those updates as they are released. Enjoy the peace of mind of knowing your payroll is accurate and compliant. E-filing services are also available.
Receive Premium Support to get the fastest and most personalized service
Receive first-class phone support and convenient appointment scheduling. Schedule support calls online or during periods of heavy call volumes. If the wait time is over two minutes, your call will be forwarded to an appointment scheduler to arrange a call-back at your convenience. You will receive a call-back from a subject matter expert who is best able to resolve your issue.
Manage all payment types with Sage Payment Center
Activate Sage Payment Center5 and accelerate your cash flow by letting customers pay as they please! Accept payments in person, over the phone, on the web, or using a mobile device, and automatically sync those payments with your GL in Sage 50. And now, with Click-to-Pay Invoicing, give your customers the convenience of making an immediate online payment.
Simplify payroll with Sage Payroll Services
Save time and stay in control of payday with Sage Payroll Services, now with robust integration to your Sage 50 General Ledger. Choose the service best for your business. Key in your payroll data and let us take it from there, or let a dedicated expert do payroll on your behalf from start to finish, but under your guidance.

Want to add-on to or change your plan? Call: 800-626-8634

Which is right for you?

Best of both worlds—desktop software with access to your data in the cloud1
Traditional desktop software
Included Features   Payment   Payment options Monthly or annual2 Annual2
  Pay only for what you need like number of users, payroll tier, and premium support, and more
Software   Software license Use license during subscription period2 Own license
autorenewing plan2
  Maintenance updates and fixes
  Product updates and enhancements
Cloud
Connectivity1
  Cloud access to your data from home or the road
 
  Cloud access can be granted for your CPA or bookkeeper
 
  Bank-level security for data in the cloud
 
  Cloud data automatically synced to desktop
 
Best-in-Class
   support
  Unlimted access to phone support3
  Unlimited access to online support requests
  Unlimited access to online chat support
  Unlimited access to in-product support chat
  Assistance by remote access
Custom reporting tool   Sage 50 Intelligence Reporting (1-user license)
Training resource   Getting Started with Sage 50 Accounting learning package
Available Add-ons   Built-in payroll management Access to payroll tax table updates4
  Access to Sage Payroll Full Service4
  Access to Sage Payroll Essentials4
Built-in payment management   Access to Sage Payment Center5
Premium Support   Appointment scheduling at your convenience with call back from subject matter expert
  Year-end close and payroll appointment
  If your call is not answered in two minutes, choose to transfer to an appointment scheduler
1 Sage Drive is only available to customers on the latest release of Sage 50c Accounting and requires a computer with Internet Explorer 10, Firefox, or Chrome and a high-speed Internet connection. Sage 50 data may only be accessed from one additional device, by one person at a time, and there are limits as to the amount of data that can be accessed. Data access is subject to Internet provider network availability and occasional downtime due to system and server maintenance.

2 Minimum one-year commitment required. Valid credit card and Internet access required to activate and maintain support and services. Activation of your Sage Business Care plan must occur within 30 days of your product registration to have access to benefits for the entire term of your plan. To ensure continuous service, your Sage Business Care plan is an automatically renewing plan, and you will be charged up to a week prior to your renewal date. The classic plan is an annual plan with a perpetual license to the software; therefore, you own the license. The subscription plan is an annual subscription with a lease to the software license; therefore, you can only use the software while you are on the plan. You may terminate any of the plans with at least ten days’ notice prior to your renewal date and not be charged for the renewal; however, if you terminate your subscription plan or if your subscription payment is not received, you will have read-only access to your data, and full program functionality will not be restored until you have brought your account current. The subscription plan requires that you be on the most current version of the software to continue your subscription.

3 Customer support analysts are available from 9 a.m. to 8 p.m. ET Monday-Friday, and reserve the right to limit a call to one hour or one incident.

4 Features and fees vary by solution. A Sage Business Care annual plan or subscription with payroll and use of the current version of Sage 50 is required for all payroll features and functionality. Includes the latest federal and state tax law changes and over 260 federal and state forms. Year-end payroll tax forms (such as W-2s and 1099s) are updated at the end of the calendar year. Credit card, registration, Internet access, and valid email address required. Forms (except W-2s) for PR and USVI are not supported.

5 Subject to approval and to Sage Payment Solutions terms and conditions. Additional fees, Internet access, and credit card required.