Contact Us

Questions about Sage Business Care?

The Account Management Team is here for you. Let us know how we can help.

Account Management Team

(800) 626-8634

We're here to help.

Discuss online with peers

Use your online community, Sage City, to ask Sage 50 questions, share ideas, and solve issues with Sage customers, employees, and product experts.

To join, from the Sage City homepage click “Join” in the center of the page.


Find an answer fast

Get your answers and downloads fast with our Sage Knowledgebase and Support area.

Available 24/7, is your gateway to thousands of articles, documentation, downloads, and other Sage 50 support resources.

Customer support and service chat

Monday through Friday
9 a.m. to 8 p.m. ET.

Have a product question? Chat with our support team for a quick answer directly from your Sage 50 software.

Question about product registration, order status, or other non-product topic? Let customer service help.



Support tickets

Available 24/7

Create support tickets online through
our Sage Customer Portal to receive timely answers.

Preparing for year-end? Visit the
year-end center to get quick answers to common questions.

Phone and remote assistance

Monday through Friday
9 a.m. to 8 p.m. ET.


Let our support specialists use our LiveConnect technology to access your Sage 50 software and help you quickly and easily resolve issues or show you how to use a feature.

Schedule an appointment

Premium Support customers can
schedule and view your appointments with your designated support team.

Welcome to Sage University

As a Sage Business Care customer, you have complimentary access to a library of anytime
training sessions that show you how to make the most of your investment.

Step 1:
Create your Sage University profile

Build your Sage University profile using your Sage customer ID at the very bottom of any email we've sent you.

Step 2:
Log on to Sage University

Visit Sage University to access all your training options, including an array of Anytime Learning videos available to guide you at your conveneince and own pace.

Step 3:
Take your first course

Search and register for "50US - Sage 50--US Edition – Getting Started & Navigation" training. This valuable resource is included as a benefit of your Sage Business Care plan!

Sage University offers additional training opportunities for purchase—including virtual hands-on learning enabling you to practice what you learn, real-time lecture-style training on specialized topics, and anytime learning where you can learn at your own pace—to help you expand your knowledge base and maximize your Sage software investment. Save time and money learning in the comfort of your home or office. Visit Sage University to learn more.